please attach some examples also. if possible.
http://www.morewebbiz.com
What is diffence between White Hat and Black Hat SEO?
%26quot;White Hat%26quot; means legal, and ethical.
%26quot;Black Hat%26quot; means illegal and unethical.
What is diffence between White Hat and Black Hat SEO?
White hat seo is where you obey the search engine rules and do not use manipulative methods which would be against their TOS. Basically original content and natural links would be white hat.
Black hat is where you disobey any rules which will be productive to your temporary search engine success. Black hats will use any means at their disposal to gain rankings and because of that they tend to get caught after a while. That is why most good black hats recycle domains frequently and keep restarting new ones to keep the money flowing.
The upside to white hat is long-term continued success. The up-side to black hat is short-term and perhaps faster success but which is limited. Black hat also takes some experience or you will get caught and banned before you make a dime
Reply:White hat SEO as said is leagal version and black hat is illegal version.
Eg. of white hat :
-Unique content
-proper title,keywords,description
-natural link building
Eg. of black hat :
-Buying/selling links
Reply:There is not black white or blue SEO , the only is seo , definition: SEO. Getting your website search engine friendly as to be received and submit as requested by the search engines protocol. Search engines optimization.
Reply:Hi,
I have a lot of experience marketing small companies online (I have 3 companies). One of the best ways is to sign up at business directories and protals. These are basically listings of businesses (simliar to the phone book). The advantage is that these portals usually get a lot of traffic and they%26#039;re ranked high on Google because of all the quality links they contain.
My favorite portal is called Directory Exclusive. I signed up a few weeks ago because they%26#039;re giving a away a free business card holder when a person enter%26#039;s their company info. I received it in the mail 3 days ago =)
I don%26#039;t know if they still have that promotion, but you can try to get the free card holder here:
http://www.my-directory-exclusive.info
Good Luck
Reply:White hat = good business practice
black hat = bad business practice
http://www.brickmarketing.com
art
Saturday, April 18, 2009
What are some tips on being a good call center rep?
For example, what do you do when an angry person calls and how do you handle it etc.?
Thanks.
What are some tips on being a good call center rep?
be patient...if you dont have patience then call center is so not the palce for you...
What are some tips on being a good call center rep?
I think before you even get to that point the most important thing is to be able to speak comprehensible English. Half the time when I make a call to customer support for anything I get some Indian speaking in some strange dialect of gibberish. It%26#039;s so bad I now make a point to demanding to talk to an American who is in the United States who can speak English. By the time I finally get someone who speaks understandable English I am angry, so the best way to deal with anger is to drop the gibberish and speak in a language not spoken in India.
Sometimes I call customer support with the sole intention of getting the customer service rep to hang up on me. It%26#039;s not that hard to do. However, a true professional is unflustered by the idiocy I spew out, and will never get upset or emotional over-react to my nonsense. Just yesterday I had a customer support rep at Verzion threaten to terminate my phone service because she could not handle the words of truth and wisdom I was conveying to her ears. She was not a true professional; she was more of an idiot than me.
Reply:If you are the one calling and the potential customer is receiving the call, be prepared for a lot of verbal abuse.
People hate calls from call centers.
If you are on a hotline where they call you, be patient because they don%26#039;t always understand someone else%26#039;s directions or what info they may need to give you.
Reply:1-ALWAYS repeat what they say to you in a manner that shows you were listening. this is a good way to show you have their undivided attn.
Reply:Please get follow given steps
1. Remember there’s a human on the other end. It doesn’t matter if the customer support rep is here, there, in India, wherever, they’re still human. Treat them with dignity and respect. Their sole purpose is to help you so be kind and thank them in advance for their assistance. The nicer you are the nicer they’ll be in response — this is simple human nature.
2. Don’t assume your request will be ignored. I’m always surprised by the number of people who start or end their email with “No one will probably see this, but…” Don’t assume that. It devalues the request, starts the exchange off on a negative, and puts the support agent on the defensive.
3. Don’t start with a threat. “Do this immediately or else…” or “If you don’t do this I’ll report you to the Better Business Bureau” or “If you don’t do that I’m going to report this to my bank and other authorities” or “If you don’t respond within 4 hours you’ll be hearing from my lawyer…” It’s not uncommon to hear this on the first email from people. I don’t know if folks assume you are out to get them or they’ve been burned before, but starting with a threat never helps your cause. Given the choice to help two people, the customer service person is naturally going to help who appears easiest to help first. Plus, people will do more for others who are kind to them than they will for someone sounding bitter and dismissive right from the start.
4. Provide useful, descriptive, relevant information. This can be a tough one since people don’t always know what’s relevant, but think it through before you send your support request. If you are having trouble logging in, don’t just say “I can’t login. Any ideas?” Instead say “Whenever I try to login, the login screen just reloads without an error message. I know my username and password is correct. Any ideas? Thanks.” That extra bit of information will help considerably and will reduce the number of back-and-forth emails between you and the support person.
5. Don’t write overly detailed, wordy support requests. The longer your email the more of a burden it puts on the customer support person. They have to read the entire thing (I’ve seen simple support requests balloon into two printed pages), sift through to find what’s meaningful, and spend more time figuring out exactly what’s wrong. Since they’re trying to help you, you want to reduce their burden. You want to make it as easy as possible for them to help you. So, be clear, concise, and brief. More words often confuses instead of clarifies the issue. Save the wordiness for the thank you email once the problem has been solved.
I hope this is helpful. Just as customer support folks need to learn to provide great customer support, customers need to learn how to be great customers. Got any others? Got any tips for getting better support?
Thanks.
What are some tips on being a good call center rep?
be patient...if you dont have patience then call center is so not the palce for you...
What are some tips on being a good call center rep?
I think before you even get to that point the most important thing is to be able to speak comprehensible English. Half the time when I make a call to customer support for anything I get some Indian speaking in some strange dialect of gibberish. It%26#039;s so bad I now make a point to demanding to talk to an American who is in the United States who can speak English. By the time I finally get someone who speaks understandable English I am angry, so the best way to deal with anger is to drop the gibberish and speak in a language not spoken in India.
Sometimes I call customer support with the sole intention of getting the customer service rep to hang up on me. It%26#039;s not that hard to do. However, a true professional is unflustered by the idiocy I spew out, and will never get upset or emotional over-react to my nonsense. Just yesterday I had a customer support rep at Verzion threaten to terminate my phone service because she could not handle the words of truth and wisdom I was conveying to her ears. She was not a true professional; she was more of an idiot than me.
Reply:If you are the one calling and the potential customer is receiving the call, be prepared for a lot of verbal abuse.
People hate calls from call centers.
If you are on a hotline where they call you, be patient because they don%26#039;t always understand someone else%26#039;s directions or what info they may need to give you.
Reply:1-ALWAYS repeat what they say to you in a manner that shows you were listening. this is a good way to show you have their undivided attn.
Reply:Please get follow given steps
1. Remember there’s a human on the other end. It doesn’t matter if the customer support rep is here, there, in India, wherever, they’re still human. Treat them with dignity and respect. Their sole purpose is to help you so be kind and thank them in advance for their assistance. The nicer you are the nicer they’ll be in response — this is simple human nature.
2. Don’t assume your request will be ignored. I’m always surprised by the number of people who start or end their email with “No one will probably see this, but…” Don’t assume that. It devalues the request, starts the exchange off on a negative, and puts the support agent on the defensive.
3. Don’t start with a threat. “Do this immediately or else…” or “If you don’t do this I’ll report you to the Better Business Bureau” or “If you don’t do that I’m going to report this to my bank and other authorities” or “If you don’t respond within 4 hours you’ll be hearing from my lawyer…” It’s not uncommon to hear this on the first email from people. I don’t know if folks assume you are out to get them or they’ve been burned before, but starting with a threat never helps your cause. Given the choice to help two people, the customer service person is naturally going to help who appears easiest to help first. Plus, people will do more for others who are kind to them than they will for someone sounding bitter and dismissive right from the start.
4. Provide useful, descriptive, relevant information. This can be a tough one since people don’t always know what’s relevant, but think it through before you send your support request. If you are having trouble logging in, don’t just say “I can’t login. Any ideas?” Instead say “Whenever I try to login, the login screen just reloads without an error message. I know my username and password is correct. Any ideas? Thanks.” That extra bit of information will help considerably and will reduce the number of back-and-forth emails between you and the support person.
5. Don’t write overly detailed, wordy support requests. The longer your email the more of a burden it puts on the customer support person. They have to read the entire thing (I’ve seen simple support requests balloon into two printed pages), sift through to find what’s meaningful, and spend more time figuring out exactly what’s wrong. Since they’re trying to help you, you want to reduce their burden. You want to make it as easy as possible for them to help you. So, be clear, concise, and brief. More words often confuses instead of clarifies the issue. Save the wordiness for the thank you email once the problem has been solved.
I hope this is helpful. Just as customer support folks need to learn to provide great customer support, customers need to learn how to be great customers. Got any others? Got any tips for getting better support?
Have you ever took your kids to one of those "new toy testing fairs"? Have you ever been to one?
What happens? How long does it last? Just tell me more about them, I didn%26#039;t know about those things when I was young.
Why people become consciously at branded ?
please give in specific answer,otherwise, including any related acticle or journal.moreover,must have any evidence to support u answer.
Is Ace Saatchi & Saatchi a better place to work now that I heard that VP David Nugent resigned?
Just wondering if you are all enjoying your jobs more. Have a good evening. Cheers! Jason
I need some help with my website...?
I started a jewellery and accessories website recently and have had some traffic, a few orders, but nothing spectacular - does anyone know where I%26#039;m going wrong? Are the prices too high/low, is the presentation of the site okay?
Please help.... visit www.prinnysboutique.co.uk and have a look and let me know what you think.
I need some help with my website...?
If i%26#039;m being honest, it looks like you%26#039;ve taken a plain template and just slapped your information and products in there.
If you want to become a proper business you need to make your site look more profesional.
I%26#039;ve included a few sites that i think may help you understand what i mean.
By looking at the prices they seem fair enough, although i was discouraged by a few of the 拢4 bracelets though, as for postage - its a good price, but would you benefit from lowering your prices a little and raising the p%26amp;p for multiple purchases?
Also, if you can get some testimonials from your customers and include those on a page on your site that may help.
Good luck with your business :P
I need some help with my website...?
1] Okay first of all the writing on the side panel is TOO small it should be bigger and more accessible - it is a shop remember. Also I did expect to see a list of more items / ideas and choices on the FRONT PAGE - Didnt see any.
2] Prices are fair.
3] web design is good.
I hope this helps and if you need further help on advertising options I suggest:
http://www.sellit-right.com/ - advertise services %26amp; products, can edit your ad in category-better.
http://www.craigslist.org - advertise services %26amp; products.
http://www.google.com/intl/en/ads/
http://en.wikipedia.org/wiki/Search_engi...
Hope this helps
Reply:Hi Amanda,
While I don%26#039;t specialize in internet sales, I do feel after looking at your web page that you haven%26#039;t made it easy enough for your visitors to find your sales page.
Even when I worked out that I needed to click on botique, this actually contradicted what you said in your copy %26quot;On the next page you will find my online catalogue -%26quot;. Firstly, %26quot;online catalogue%26quot; needs to be a hyperlink... and second, the link on the left, %26quot;botique%26quot; should read %26quot;catalogue%26quot; also.
I don%26#039;t feel that the catalogue page is done adequately either... I feel like I need a more obvious navigation scheme... not just a bunch of small words off on the right hand corner of the page. I%26#039;d like to see the catagories bold, in the middle of the page with a small symbol or picture that encompasses each catagory. Perhaps something similar to the main page on www.hyperfocaldesign.com (this is a page I developed for a client-- each catagory has a picture with it, and you can%26#039;t miss it).
Most importantly, I feel that you can more clearly articulate what it is that you stand for on your web page. It seems to me that your uniqueness in business is that you use all natural products. I feel you beat around the bush too much on that topic. You need to scream to the world %26quot;I am an eco friendly jeweler and I%26#039;m proud of it%26quot;. Your current slogan reads %26quot;Handmade jewellery and accessories%26quot;. I think it should pull together the uniqueness and eco friendly aspects of your company. Something like, %26quot;Eco friendly to make you look and feel beautiful.%26quot;
As you know people love to feel that their bracelet or ring, etc is unique and that no one else has it. This could also be better communicated.
You have a fantastic product, and funnily enough you%26#039;ve landed at a place (yahoo answers) that you can use to promote your business. Go to the jewellery making section (I assume one exists) and answer other peoples questions about making jewellery, including very specific links to pages of yours that provides further info (just be very careful you follow Yahoo! terms of use or you%26#039;ll get your account banned for seemingly very trivial things).
Write %26amp; submit articles to ezinearticles.com about jewellery making. Write articles about eco friendly materials and how they%26#039;re better than synthetics for the planet and you. And don%26#039;t limit this to online places like a blog, ezine articles etc, see if you can get published in the newspaper, or get interviews with radio. You can also participate on forums that deal with jewellery making and again subtley let everyone know that you make it yourself (you might be able to have a sig file with your url in it). Just make sure you provide valuable info on how to do it while you%26#039;re promoting yourself! Believe it or not telling others how to do it will get you sales.
Another biggy is that you need to capture your customers email addresses and get their permission to market to them again. I%26#039;m not sure what software you%26#039;re using, but if you sign up with aweber, and ask your web person to integrate the form into your site, you can then update your customers on whats new with a very, very speedy email which is almost free.
Best of luck :-)
Reply:I like the graphic flower touches, but the green and the basic look...just not doing it for me. Doesn%26#039;t have that buy-jewelry feel.
Please help.... visit www.prinnysboutique.co.uk and have a look and let me know what you think.
I need some help with my website...?
If i%26#039;m being honest, it looks like you%26#039;ve taken a plain template and just slapped your information and products in there.
If you want to become a proper business you need to make your site look more profesional.
I%26#039;ve included a few sites that i think may help you understand what i mean.
By looking at the prices they seem fair enough, although i was discouraged by a few of the 拢4 bracelets though, as for postage - its a good price, but would you benefit from lowering your prices a little and raising the p%26amp;p for multiple purchases?
Also, if you can get some testimonials from your customers and include those on a page on your site that may help.
Good luck with your business :P
I need some help with my website...?
1] Okay first of all the writing on the side panel is TOO small it should be bigger and more accessible - it is a shop remember. Also I did expect to see a list of more items / ideas and choices on the FRONT PAGE - Didnt see any.
2] Prices are fair.
3] web design is good.
I hope this helps and if you need further help on advertising options I suggest:
http://www.sellit-right.com/ - advertise services %26amp; products, can edit your ad in category-better.
http://www.craigslist.org - advertise services %26amp; products.
http://www.google.com/intl/en/ads/
http://en.wikipedia.org/wiki/Search_engi...
Hope this helps
Reply:Hi Amanda,
While I don%26#039;t specialize in internet sales, I do feel after looking at your web page that you haven%26#039;t made it easy enough for your visitors to find your sales page.
Even when I worked out that I needed to click on botique, this actually contradicted what you said in your copy %26quot;On the next page you will find my online catalogue -%26quot;. Firstly, %26quot;online catalogue%26quot; needs to be a hyperlink... and second, the link on the left, %26quot;botique%26quot; should read %26quot;catalogue%26quot; also.
I don%26#039;t feel that the catalogue page is done adequately either... I feel like I need a more obvious navigation scheme... not just a bunch of small words off on the right hand corner of the page. I%26#039;d like to see the catagories bold, in the middle of the page with a small symbol or picture that encompasses each catagory. Perhaps something similar to the main page on www.hyperfocaldesign.com (this is a page I developed for a client-- each catagory has a picture with it, and you can%26#039;t miss it).
Most importantly, I feel that you can more clearly articulate what it is that you stand for on your web page. It seems to me that your uniqueness in business is that you use all natural products. I feel you beat around the bush too much on that topic. You need to scream to the world %26quot;I am an eco friendly jeweler and I%26#039;m proud of it%26quot;. Your current slogan reads %26quot;Handmade jewellery and accessories%26quot;. I think it should pull together the uniqueness and eco friendly aspects of your company. Something like, %26quot;Eco friendly to make you look and feel beautiful.%26quot;
As you know people love to feel that their bracelet or ring, etc is unique and that no one else has it. This could also be better communicated.
You have a fantastic product, and funnily enough you%26#039;ve landed at a place (yahoo answers) that you can use to promote your business. Go to the jewellery making section (I assume one exists) and answer other peoples questions about making jewellery, including very specific links to pages of yours that provides further info (just be very careful you follow Yahoo! terms of use or you%26#039;ll get your account banned for seemingly very trivial things).
Write %26amp; submit articles to ezinearticles.com about jewellery making. Write articles about eco friendly materials and how they%26#039;re better than synthetics for the planet and you. And don%26#039;t limit this to online places like a blog, ezine articles etc, see if you can get published in the newspaper, or get interviews with radio. You can also participate on forums that deal with jewellery making and again subtley let everyone know that you make it yourself (you might be able to have a sig file with your url in it). Just make sure you provide valuable info on how to do it while you%26#039;re promoting yourself! Believe it or not telling others how to do it will get you sales.
Another biggy is that you need to capture your customers email addresses and get their permission to market to them again. I%26#039;m not sure what software you%26#039;re using, but if you sign up with aweber, and ask your web person to integrate the form into your site, you can then update your customers on whats new with a very, very speedy email which is almost free.
Best of luck :-)
Reply:I like the graphic flower touches, but the green and the basic look...just not doing it for me. Doesn%26#039;t have that buy-jewelry feel.
Is there a website opposite to Ebay??
...Whereby you can search for things that people want rather than what they are trying to sell??
Is there a website opposite to Ebay??
Ebay have a wanted section too!
Is there a website opposite to Ebay??
Have you tried %26quot;want it now%26quot; on ebay?
Reply:Ebay is also for people who want things so you can you on to ebay and search for who is looking for what
Reply:ebay
Reply:how old are you 10
Reply:Try - suppose its different and sort of close ish.
http://www.sellit-right.com/ - advertise services %26amp; products, can edit your ad in category-better.
http://www.craigslist.org - advertise services %26amp; products.
http://astore.amazon.com/sellit-r-20
Reply:Try searching for %26quot;freecycle%26quot;. There may be a group set up in your area. Its used for people to advertise what they want, wha they have etc %26amp; you can organise to %26quot;swap%26quot;. Simply helping other people out with stuff that you dont want.
Reply:Theres
http://www.sellit-right.com
http://www.craigslist.org
http://www.amazon.co.uk
Reply:Theres
http://amazon.com
http://rediff.com
flowers anniversary
Is there a website opposite to Ebay??
Ebay have a wanted section too!
Is there a website opposite to Ebay??
Have you tried %26quot;want it now%26quot; on ebay?
Reply:Ebay is also for people who want things so you can you on to ebay and search for who is looking for what
Reply:ebay
Reply:how old are you 10
Reply:Try - suppose its different and sort of close ish.
http://www.sellit-right.com/ - advertise services %26amp; products, can edit your ad in category-better.
http://www.craigslist.org - advertise services %26amp; products.
http://astore.amazon.com/sellit-r-20
Reply:Try searching for %26quot;freecycle%26quot;. There may be a group set up in your area. Its used for people to advertise what they want, wha they have etc %26amp; you can organise to %26quot;swap%26quot;. Simply helping other people out with stuff that you dont want.
Reply:Theres
http://www.sellit-right.com
http://www.craigslist.org
http://www.amazon.co.uk
Reply:Theres
http://amazon.com
http://rediff.com
flowers anniversary
Subscribe to:
Posts (Atom)